30-day money-back guarantee for any reasons
We hope that our customers would love their purchase, in rare cases if you don't or simply change your mind you may request a return with our team within 30 days following the delivery date of your order. Please contact our team and wait for return instructions. Once your return request is approved, for change of mind returns customers are required to return products in its original condition that is re-sellable and in a complete package.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related returns, the buyer is responsible for return shipping costs and insurance. Please provide the name of the shipping carrier you are using and a tracking number
- Returns may be rejected if items do not meet the above requirements
- Returns are inspected before a refund is issued, approx. 7 business days after arrival
- For non-quality related returns, refund will be issued based on the product price once returns are inspected. Excluding any initial shipping charges, currency conversion fees and credit card fees
For quality-related issues, please contact our team for product tips or request a return. During the process you may be requested to provide further information before our team is able to approve your return request. Returns may be rejected if information is not provided. For purchases made outside Laifen AU’s online store, please contact retailers or the channels where the purchase was made from for further assistance.
How do I return an item?
1. Please reach out to customer support to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.
2. Our team will provide return instructions and address within 1-2 business days.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse and inspected by our team. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 7 business days. When you place an order with us, certain bank charges may apply. These charges are imposed by your bank for the transaction and are not included in the price of our products. Therefore, this amount will not be returned during the refund process. We recommend that you check with your bank to understand these charges before placing an order.
Warranty claims for quality-related issues
All quality-related defects on items sold directly by Laifen are covered by warranty, starting from the date of purchase (see the top page for your product's warranty timeline).
Laifen's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items may be replaced with a factory refurbished model of equal value depending on the availability. In situations where a replacement is not an available or preferred option, a partial refund may be issued according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process
- Provide proof of purchase.
- Our team must document return details. Customers are required to work along with our team to provide information upon requests.
- The defective item’s serial number and/or visible proof depicting the defect are required.
- We may request the item to be returned for inspections.
Valid proof of purchase
- Order number from online purchases made through Laifen AU
- Sales invoice
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to which the item was originally shipped to).
Shipping costs must be covered by the buyer in the following situations:
- Returning products for any reason other than a proven defect
- Exchanging for a new one
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Laifen quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not covered under warranty
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of delivery)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
- Purchases from unauthorized resellers
When returning items with a prepaid shipping label provided by Laifen, Laifen takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Laifen does not provide refunds for items damaged in transit for non-quality related warranty claims.
